faq

Are movers licensed?

Not every moving company you find is a licensed moving company. This should be the first piece of information you will verify with your potential movers, as this could either make or break your entire moving experience. City Light Houston Movers is a fully licensed and insured moving company for the peace of mind of our clients, so you can always rest easy when moving with us.

Will movers move plants?

This is one of the biggest dilemmas among the moving industry. Most moving companies refuse to move plants, due to liability reasons, some don’t have a specific policy when it comes to plants. City Light Houston Movers strongly suggests our clients to move their plants on their own.

What is movers and packers?

Movers and packers is a service during which our professional movers will arrive to your home, pack up everything including the smallest items into boxes, and complete your relocation. This will enable you to sit back and relax without having to stress or worry about your move for a second, as your movers will handle every aspect of your move on your behalf.

Why tip movers?

City Light Houston Movers does not include tips in our moving rates, nor do we consider them mandatory. If our movers have completed your relocation in a manner you are fully satisfied with, and did their job exactly as you envisioned it, you are free to tip them as much as you would like as this is completely optional and up to you.

When do movers get paid?

City Light Houston Movers doesn’t collect any payments (other than a deposit) until your move is completed. Once our movers finish your move and calculate the total time it took to complete your entire relocation, you will be provided with the final bill and this is when you can pay them.

Will movers disassemble my furniture?

Most moving companies will include the service of disassembly and assembly in their standard moving service, as do we at City Light Houston Movers as well. Our professional moving crews will arrive to your location fully equipped with every piece of equipment and tools that will be needed for a smooth relocation.

How many movers should I hire?

This depends on a large number of factors, such as the size and complexity of your move, heavy or special items that need to be moved, and more. Our sales representatives at City Light Houston Movers will provide you with detailed information regarding the number of movers that will be needed to complete your relocation, and what the best option for your needs would be.

When to hire movers?

The best answer to this question would be – as soon as possible. Once you pick the date for your move to take place, you should give your movers of choice a call and let them know about it. 4-6 weeks in advance is a good time to give them a call, as you don’t want your moving day to get booked with your moving company.

Will movers move guns?

Simply put – no, we do not move guns. Anything that represents a hazard or danger to our movers and your move will not be moved by City Light Houston Movers. This includes guns, flammables, chemicals, toxic liquids and more. The best way to know if a certain item will be moved and if it falls into this category, is to give us a call and we will provide you with further information.

Will movers move a gun safe?

An empty gun safe will be moved by our movers if it doesn’t exceed our weight limit of 450lbs, and there are no flights of stairs involved in moving it. You should always give us a call and let us know that you will be moving a safe or any other similar heavy item, so we can properly prepare for your move.